At Jax Treks, we strive to provide fast, reliable, and affordable shipping for all our customers. Below are the details of our shipping process:
Order Processing Time
- Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays). Once your order is placed, you will receive an order confirmation email. After your order is processed, you will receive a shipping confirmation email with tracking information.
- Shipping Delays: Please note that during high demand periods or holidays, processing and shipping times may be longer. If there are any significant delays, we will notify you via email.
Shipping Methods & Delivery Times
We offer Cash on Delivery as the only payment option and ship worldwide. The delivery time will depend on your location and the shipping method chosen:
- Domestic Shipping (within your country): Delivery times typically range from 5-10 business days depending on your location.
- International Shipping (outside your country): Delivery times may range from 10-21 business days, depending on the destination country.
Note: Delivery times are estimates, and unexpected delays can occur due to customs clearance or other factors outside of our control.
Shipping Rates
- Domestic Shipping: Shipping costs will vary based on the shipping address and the weight of your order. These costs will be calculated at checkout.
- International Shipping: International shipping rates are also based on the destination country and the weight of the package. Shipping charges will be calculated and displayed during checkout.
Please note that any customs duties, taxes, or import fees are the responsibility of the customer. We recommend checking with your local customs office to get an estimate of any extra fees that may apply.
Tracking Your Order
Once your order has been shipped, you will receive an email with tracking details. You can use this tracking number to monitor the status of your shipment online.
If you have not received tracking information within the expected timeframe, please contact us at [email protected] for assistance.
Delivery Issues
If you have any issues with the delivery of your order, such as a lost or damaged package, please contact us immediately at [email protected]. We will work with the courier company to resolve the issue.
Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. Jax Treks is not responsible for any delays or issues caused by incorrect or incomplete address details provided at the time of checkout. If you notice an error in your shipping address, please contact us immediately to make corrections before your order is shipped.
Contact Information
For any questions about shipping, delivery, or order tracking, please contact us at [email protected].